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Retrieve Netflix after X-1 TV Upgrade

tv won\'t go to netflix after changing to x-1
tv won't go to netflix after changing to x-1

TV Won't Go to Netflix After Changing to X-1: Troubleshooting Guidebook

Introduction

Improving to Xfinity's X-1 platform can substantially improve your TV viewing experience. On the other hand, some users may encounter issues being able to access popular streaming providers like Netflix after making the swap. This article supplies a comprehensive servicing guide to help you resolve this kind of issue and get back to internet your favorite exhibits and movies.

Determine the Cause

Just before troubleshooting, it's important to determine the underlying cause regarding the problem. Here are a handful of common reasons precisely why your TV might not go to Netflix after changing to X-1:

  • HDMI connection problems: Ensure that the HIGH DEF cable connecting your current X1 box to your TV is definitely securely plugged inside on both ends.
  • Internet connection difficulties: X-1 and Netflix call for a stable net connection. Check when your internet is working correctly and even if the X1 box has a new strong Wi-Fi or Ethernet connection.
  • Software program bugs: Occasionally, software revisions or glitches can cause compatibility problems between X-1 in addition to Netflix.
  • Account troubles: Validate that you usually are logged in to the correct Netflix account and that will your subscription is active.
  • Remote manage problems: Make sure the particular remote control will be properly paired with the X1 field and that this remote control batteries are fresh.

Troubleshooting Steps

a single. Check HDMI Contacts

  • Disconnect and replug the HIGH-DEFINITION MULTIMEDIA INTERFACE cable from equally the X1 container and your TV.
  • Make use of a distinct HDMI slot on both products and try once again.
  • If accessible, try employing a different HIGH DEF cable.

2. Troubleshoot Internet Connection

  • Check in case your internet connection is working by means of hooking up to a different device, such while a smartphone or laptop.
  • Reset your device and router by means of unplugging them regarding 30 seconds in addition to plugging them back again in.
  • Contact your ISP if you believe any internet relationship issues.

a few. Clear App Data

  • On typically the X1 box, get around to " Apps" > " Obtain More Apps. "
  • Decide on " Netflix" in addition to press the " Select" button.
  • Choose " Settings" and next " Clear Information. "
  • Restart the X1 box and try out launching Netflix again.

4. Revise Software

  • On the X1 container, navigate to " Settings" > " System" > " Software Update. "
  • Check if there are generally any available software updates and install them.
  • After the up-date, restart the X1 box and try accessing Netflix.

5. Reset Distant Control

  • Stage the remote command directly at typically the X1 box.
  • Simultaneously push and hold typically the " Xfinity" and even " Info" control keys for 5 secs.
  • The particular remote will recast, and you can need to set it again along with the X1 box.

6. Reset X1 Box

  • Unplug the X1 box from the power outlet.
  • Wait regarding 30 seconds and plug the X1 box back in.
  • Allow the X1 package to restart absolutely and try starting Netflix again.

7. Contact Xfinity Support

If an individual have exhausted all the troubleshooting methods above and still cannot access Netflix, contact Xfinity client support. They may well be able to provide additional aid or schedule some sort of technician visit to resolve the problem.

Conclusion

Troubleshooting TV connectivity issues after switching to X-1 requires an organized approach. By subsequent the steps discussed in this manual, you can discover the root trigger of the issue and find a new solution that makes it possible for you to take pleasure in Netflix streaming after again. If the particular issue persists inspite of your efforts, achieving out to Xfinity support is the best course associated with action to guarantee prompt resolution.